Cancellation & Refunds
Last updated
Most of what we sell is food. That shapes this policy: we will always put right something that arrives damaged, wrong or spoiled, and we cannot take back an edible product that simply was not to your taste.
Cancelling before dispatch
Message us on WhatsApp or call +919825019191 with your order code. If the parcel has not left us, we cancel it and refund the full amount including delivery.
After dispatch
Once a parcel is with the courier it cannot be cancelled. If you refuse delivery, the order is treated as a return and the delivery charge is not refunded.
If something is wrong with your order
Tell us within 48 hours of delivery, on WhatsApp or at [email protected], and send photographs of the item and of the outer packaging. We replace or refund in full — including delivery — where:
- the product arrived damaged, leaking or with a broken seal;
- you received the wrong item or the wrong quantity;
- the product was past its use-by date on arrival.
What we cannot take back
- Food, dairy and ghee products that have been opened, or whose seal is broken, unless they were faulty.
- Items returned after the reporting window above.
- Products damaged by how they were stored after delivery — ghee and dairy need a cool, dry place away from direct sun.
- Deliveries that failed because the address or phone number given to us was wrong or incomplete.
- Natural variation in colour, aroma, texture or granularity between batches, which is characteristic of these products and not a defect.
How refunds are paid
- Refunds go back to the original payment method through Razorpay. We cannot redirect a refund to a different card or account.
- We initiate the refund as soon as the claim is agreed. Razorpay and your bank then take up to 7 working days to place the money back in your account; that part is outside our control.
- You will receive a WhatsApp message when the refund is initiated.
- Where only part of an order is refunded, the delivery charge is refunded only if the whole order is being returned.
Orders that were never paid
An order you created but did not pay for expires by itself after 24 hours. No money is taken and there is nothing to refund. If you were charged for an order you do not believe was completed, contact us with the payment reference and we will trace it.